You will be sent an acknowledgement receipt of your order by email and a second to confirm that your order has been
despatched. If your order needs further clarification from one of our in-house pharmacists you will receive an email to
confirm this. Once they have contacted you to ensure Hana is suitable for you, you will then be sent confirmation that your
order has been despatched.
For any orders where our in-house pharmacist has deemed that Hana may be unsuitable for you, you will receive an initial
email stating that your order will require further checks. Following the outcome of our in-house pharmacist investigations,
you will receive an email to clarify the status of your order.
Once your order has been confirmed by our in-house pharmacist, your order will be sent via Royal Mail 48 for standard deliveries and you should receive your order within 4 working days. If you choose our Next Day delivery, these will be sent out using DPD and will arrive the next working day if you placed your order prior to the cut off times highlighted on our website.
Any order placed before 3pm Monday to Friday will be sent out the same day using Royal Mail 48. Orders placed after 3pm will not be sent out until the following working day. For orders placed after 3pm on Friday, the next despatch date will be Monday. Standard delivery times are within 4 working days.
If you choose our Next Day delivery, these will be sent out using DPD and will arrive the next working day if you placed your order prior to the cut off times highlighted on our website.
If you have previously used Hana, you can order up to 12 months' supply.
For standard deliveries, we use Royal Mail 48. The item is sent out in a box using discreet packaging. If you choose our Next
Day service for your order then your item will be sent out via DPD and you will be sent an email and text regarding the
progress of your order and estimated time for your delivery direct from DPD.
Standard Deliveries using Royal Mail 48 do not need to be signed for. Next Day deliveries also do not need to be signed for. The discreet unbranded Hana package fits through a standard sized letterbox.
Yes, there is an option to change your delivery to Next Day. Unfortunately, these are not offered as free delivery on our Hana Subscription Service, and there is a small premium associated with this service.
Please contact the Hana Careline on 01284 717692 or
(please note calls to the Hana Direct Careline will be charged at your standard network rate)
At present the hanadirect.co.uk service is available throughout the UK only (England, Wales, Scotland, and N. Ireland).
International deliveries are not currently available.